Goods Return Policy – DAKS Fab & More
Effective Date: 30.09.2025
At DAKS Fab & More, we are committed to your complete satisfaction with our authentic Ghanaian Kente and cultural products. We understand that shopping online can sometimes result in items that don’t meet your expectations, and we want to make the return process as simple and fair as possible. This comprehensive return policy outlines our procedures, timeframes, and conditions for returning products.
1. Our Return Commitment
We stand behind the quality and authenticity of every product we sell. Our return policy reflects our commitment to customer satisfaction while respecting the unique nature of our handcrafted Ghanaian cultural products. We want you to be completely happy with your purchase and to feel confident when shopping with us.
2. Return Eligibility and Timeframe
You may return most items within 30 days of delivery for a full refund or exchange, provided the items meet our return conditions. The 30-day period begins from the date you receive your order, as confirmed by delivery tracking information. To be eligible for return, items must be in their original condition, unworn, unused, and with all original tags, labels, and packaging intact. Items should be free from any odors, stains, or signs of wear.
3. Items Eligible for Return
The following items can be returned within our standard return period. Ready-to-wear Kente clothing items including shirts, dresses, skirts, and accessories can be returned if they are in original condition. Kente fabric by the yard is returnable if it remains uncut and in original packaging. Traditional accessories such as bags, jewelry, and decorative items are eligible for return if unused and in original condition. Home decor items including Kente runners, cushions, and wall hangings can be returned if they show no signs of use or installation.
4. Items Not Eligible for Return
Certain items cannot be returned due to their personalized nature or hygiene considerations. Custom-made or personalized Kente items created to your specific measurements or design preferences cannot be returned unless they arrive damaged or significantly different from your specifications. Intimate apparel and undergarments cannot be returned for hygiene reasons. Items that have been worn, washed, altered, or damaged by the customer are not eligible for return. Sale items marked as “Final Sale” cannot be returned unless they arrive defective. Gift cards and digital products are non-returnable.
5. Return Process and Procedures
To initiate a return, contact our customer service team at returns@daksfab.com or call +233 24 401 1498 within the eligible return period. Please provide your order number, the item(s) you wish to return, and the reason for your return. Our team will provide you with a return authorization number and detailed return instructions within 24-48 hours. Package your items securely in their original packaging when possible, include all original tags and accessories, and clearly write the return authorization number on the outside of the package.
6. Return Shipping and Costs
For returns within Ghana, customers are responsible for return shipping costs unless the return is due to our error, damage during shipping, or a defective product. We recommend using a trackable shipping method and keeping your shipping receipt until your return is processed. For international returns, customers bear the return shipping costs and are responsible for any customs duties or taxes associated with the return shipment. We will provide guidance on the most cost-effective return shipping methods for your location.
7. Processing Returns and Refunds
Once we receive your returned item, we will inspect it within 3-5 business days to ensure it meets our return conditions. If your return is approved, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. For mobile money payments, refunds will be processed directly to your mobile money account. For international payments via Visa, Paystack, Flutterwave, or Stripe, refunds may take 5-10 business days to appear on your statement depending on your bank or payment provider.
8. Exchanges and Store Credit
If you prefer an exchange rather than a refund, we will be happy to help you find a suitable replacement item of equal or lesser value. If the replacement item costs more than the original, you will be charged the difference. If it costs less, the difference will be refunded to you. Alternatively, you may choose to receive store credit for the full value of your returned item, which can be used for future purchases and does not expire. Store credit cannot be redeemed for cash but can be applied to any product on our website.
9. Damaged or Defective Items
We take great care in packaging and shipping our products, but occasionally items may arrive damaged or defective. If you receive a damaged or defective item, please contact us immediately at support@daksfab.com with photos of the damage and your order number. We will arrange for immediate replacement or full refund at no cost to you, including return shipping if necessary. For damaged items, we may ask you to dispose of the damaged product rather than return it, depending on the nature of the damage.
10. Quality Guarantee
All our Kente products are handcrafted by skilled Ghanaian artisans using traditional techniques. Minor variations in pattern, color, or texture are natural characteristics of handmade items and are not considered defects. However, if you believe your item does not meet our quality standards or differs significantly from the product description, please contact us within 7 days of delivery. We will work with you to resolve any quality concerns fairly and promptly.
11. International Returns Considerations
For customers outside Ghana, please be aware that return shipping times may be longer due to international postal services and customs processing. International customers are responsible for any customs duties, taxes, or fees associated with returning items to Ghana. We recommend checking with your local postal service about international return procedures and costs before initiating a return. We will do our best to accommodate international returns and provide guidance on the most efficient return process.
12. Seasonal and Holiday Return Extensions
During busy shopping periods such as major holidays, festivals, or our seasonal sales events, we may extend our normal 14-day return period to ensure you have adequate time to evaluate your purchases. Any extended return periods will be clearly communicated on our website and in order confirmation emails. These extensions apply automatically to eligible orders placed during the specified promotional periods.
13. Return Policy for Corporate and Bulk Orders
Corporate customers and those placing bulk orders may be subject to different return terms depending on the size and nature of the order. Custom corporate orders with company branding or specific customizations are generally not returnable unless defective. For bulk orders over a certain value, we may require a restocking fee for returns not due to our error. Corporate return terms will be clearly outlined in your order agreement or invoice.
14. Restocking Fees
In most cases, we do not charge restocking fees for standard returns that meet our return conditions. However, restocking fees may apply to large or bulky items, special orders, or returns that require significant processing or inspection time. Any applicable restocking fees will be communicated to you before you complete your return and will be deducted from your refund amount.
15. Fraudulent Returns
We monitor return patterns to prevent fraudulent activity and abuse of our return policy. Customers who engage in return fraud, including returning worn or damaged items, switching items, or excessive returns, may have their return privileges suspended or their accounts closed. We reserve the right to refuse returns from customers with suspicious return patterns or to require additional verification for returns.
16. Customer Service and Support
Our customer service team is here to help with any questions or concerns about returns. We encourage you to contact us before initiating a return to ensure the smoothest possible process. Our team can help you determine if your item is eligible for return, guide you through the return process, or help you find a suitable exchange option. We strive to respond to all return inquiries within 24 hours during business days.
17. Return Policy Updates
We may update this return policy from time to time to reflect changes in our products, services, or legal requirements. Any significant changes will be posted on our website with an updated effective date. The return policy in effect at the time of your purchase will govern your return rights for that order. We recommend reviewing our current return policy before making any purchase.
18. Contact Information for Returns
For all return-related inquiries, please contact us using the following information:
DAKS Fab & More Returns Department
• Email: returns@daksfab.com
• Phone: +233 24 401 1498
• General Support: support@daksfab.com
• Address: HSN 10/19 , Nii Kpakpa Osiakwan Street, Gbawe Bullemi Junction Accra, Ghana
• Business Hours: Monday to Friday, 9:00 AM to 6:00 PM GMT
• Return Processing: Monday to Friday, excluding public holidays
19. Final Notes
This return policy is designed to be fair to both our customers and our business while recognizing the unique nature of our authentic Ghanaian cultural products. We appreciate your understanding of the special care required for handcrafted items and the cultural significance of the Kente products we offer. Our goal is to ensure every customer is satisfied with their purchase and has a positive experience with DAKS Fab & More.
By making a purchase from DAKS Fab & More, you acknowledge that you have read, understood, and agree to the terms of this return policy. This policy is part of our overall Terms and Conditions and should be read in conjunction with our Privacy Policy.
Last Updated: 30.09.2025
DAKS Fab & More – Bridging African Authenticity with Global Excellence
Thank you for choosing DAKS Fab & More. We value your business and are committed to your satisfaction with every purchase.